FAQ. Frequently Asked Questions

WHAT IS NORMAL DELIVERY TIME?
Typically 2-4 weeks after all fabric is in the shop and ready to go. As we manufacture everything except blinds in house, we are able to meet the most demanding schedule. For holiday times it is good to get your jobs in as early as possible as the schedule fills up fast! If you need something done in 1 week call us and we’ll work something out.

HOW ARE ORDERS SHIPPED?
We ship via UPS Ground, All items are flat pressed and guaranteed to be delivered in a good conditions. How long does shipping take? Click to find out.

WHAT DO WE NEED TO START A JOB?
A formal PO submitted to us, scope of work, fabric specifications with fabric samples attached showing: up & right side, and any pictures of treatments that you might have or even hand drawn. Any design or fabric changes must be done in writing, clearly advising that this is a change order. All design changes by designer made to treatments after job is in work will be billed accordingly.

HOW DO WE KNOW HOW MUCH TO CHARGE OUR CUSTOMERS?
We take every job from beginning to end. This means if you’re uncertain how to go about figuring out yardage and labor cost, just fax or e-mail the work order to us with the measurements of the window and with any repeat that the fabric might have. Be as explicit as possible to avoid any errors made in calculating yardage.

WHAT AREAS DO WE COVER?
We cover the areas of Pennsylvania, New Jersey, Washington and New York.

WHAT KIND OF LININGS DO WE STOCK?
Regular white or ivory, blackout, interlining, thermo and classic nap.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?
Money Orders and Certified Checks: Orders are not be processed until payment is received. Personal Checks

HOW DO I PLACE AN ORDER?
You can use our online form or we can fax it over to you.

HOW MUCH WILL MY DRAPES COST?
Look for the price list on our website. Call for the password
 

WHAT IS YOUR SALES RETURN POLICY?
If the mistake made by us we will repair it for you at no charge but if the mistake is made by you, call us for the repair pricing,

WHO MAKES YOUR PANELS? All of our panels are custom made right here in our shop. Our highly trained and experienced staff works individually seeing each panel through from cutting to sewing.

WHAT IS FLANNEL INTERLINING AND WHAT PURPOSE DOES IT SERVE?
Flannel Interlining (Western Heavy Flannel) is a soft, 100% cotton flannel material that is placed between the silk and the lining materials. Silks by their nature are fine, thin materials and the addition of Flannel Interlining adds body, fullness and softness to the draperies. We highly recommend it for a full, rich look. Interlining is optional and has an additional charge.

DO YOUR PANNELS BLOCK LIGHT?
Our panels with our standard lining will provide complete privacy but will not block a large amount of light. If you need to darken your room, or do not like the look of light filtering through the silk, we offer a lining that is designed to block light; Black-Out lining.

DO YOU OFFER LIGHT BLOCKING LININGS?
Yes, we offer two linings specifically designed to filter sunlight. Dim-Out Lining: Also known as Thermal Suede, this lining is used in place of regular lining and will block about 40% of visible light. The material is heavier than the other linings but still acceptably soft to use with silks. The fabric is 50% cotton, 50% polyester and is crease and soil resistant. Black-Out Lining: As the name suggests, this lining is designed to block about 100% of visible light. The material is a bit heavier still than the Dim-Out. Some sacrifice will be made using this lining as your panels will hang in a less relaxed fashion. The material is 50% cotton, 50% polyester and is crease and soil resistant.

WHAT TYPE OF LININGS DO YOU USE/OFFER?
All of our panels include our standard 100% cotton lining available in either white or ivory.

CAN I GET COLOR SWATCHES – CUTTING – OF THE LININGS?
Yes, we offer free cut samples of all our colors and linings.

HOW CAN YOU PRODUCE SUCH HIGH QUALITY DRAPERIES AND STILL MAINTAIN A PRICE ADVANTAGE OVER OTHER WORKROOMS?
We have spent years investing in and developing a modern spacious custom drapery workroom, which helps us maintain a considerable client base. We cater to some of the most exacting Designers and Decorators in the trade. Furthermore we have many experienced craftspeople that have worked at Royal Drapery Shop for years. Our high volume assured competitive pricing, yet our family ownership maintains standards hard to duplicate elsewhere.

DO YOU SHIP INTERNATIONALLY? Yes we ship internationally, please call for details.

DO YOU OFFER DISCOUNTS FOR LARGE ORDERS?
Yes, Call or Email for pricing. 215-743-3600 - Phone 215-744-4435 - Fax info@RoyalDraperyShop.com